4.3
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Dominique did an amazing job… his customer service skills are TOP TIER ‼️ Very patient guy … understanding and soooo much more. I’ve never had a sale guy like him before. I didn’t feel rushed or by myself during the car buying process. Thank you so much … he definitely deserves a raise and bonus ‼️
From start to finish, paper work was seamless, mj, Parker and tavion were amazing. Very down to earth people. I didn’t feel rushed, very pleasant to speak with. They answered every question I had. If anyone is looking for “ good “ experience with an online car dealer I highly recommend these folks. Couldn’t be happier.
Big applause Toward Marco at Driveway. He pursued me as one of his own, patient and professional with me at all levels! He definitely is one of the greats that helped me purchase my first car!
My salesman,Ryan is awesome!!! He was very helpful.He answered all my concerns and gave me insights on all i needed to know.This is my 1st time purchasing a car online and the experience was amazing.Driveway was promote with paper work and making sure that I was doing everything right to speed up the process.
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
150 N Bartlett St, 97501, Medford, United States
4.3
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Driveway was the best place to sell my vehicle. Received the offer quickly. Easy to process over the online. Start from beginning, Tyler, Driveway Care Team, assisted me professionally and kept updating my status and how to handle next step. Jake, another guy from Driveway Care Team, showed up on scheduled vehicle pickup time. Kindly but surely he transferred money to my bank via RTP. Everything has been well managed and executed professionally. Highly recommend.
Date of experience: April 21, 2025
Big applause Toward Marco at Driveway. He pursued me as one of his own, patient and professional with me at all levels! He definitely is one of the greats that helped me purchase my first car!
Date of experience: April 20, 2025
Reply from Driveway
Hi Stephon,
Thank you for the amazing review! We’re so happy to hear that Marco went above and beyond to make your first car purchase a great experience. His patience, professionalism, and personal approach are exactly what we strive for, and we’re thrilled that he made such a positive impact on your journey.
Big congratulations on your first car, and we’re honored to have been a part of it! Thanks again for choosing Driveway!
A huge shoutout to Marco and the entire team — they were incredibly communicative, professional, and helpful every step of the way. The fact that they even deliver the vehicle to your home is a total game-changer. This was by far the easiest and most convenient car buying experience I’ve ever had. Highly recommend Driveway to anyone in the market for a new ride!
Date of experience: April 19, 2025
Reply from Driveway
Hi Luke,
Thank you so much for the fantastic review! We’re thrilled to hear that Marco and the entire team provided such a communicative, professional, and helpful experience. Delivering the car to your driveway is definitely one of the things that sets us apart, and we’re so glad it made your car-buying journey easier and more convenient.
Thanks for highly recommending Driveway—we truly appreciate it, and we’re so happy to have had the opportunity to work with you!
David P was very helpful during the entire process. He kept me informed and provided instructions via texts and phone. I always received a prompt response from him to my questions. I was impressed with the entire process of selling my car.
Date of experience: April 04, 2025
Dominique did an amazing job making me feel calm and relaxed. He has a friendly domineer and answered all my questions fast and efficiently.
Date of experience: April 19, 2025
Reply from Driveway
Hi Cecealia.
Thank you for the wonderful review! We’re so happy to hear that Dominique made you feel calm and relaxed throughout the process. His friendly demeanor and quick, efficient answers are exactly what we strive for, and it’s great to know he helped make your experience a positive one.
Thanks again for choosing Driveway, and we hope to work with you again soon!
I did my online application and within a short time, received a call from Marco. He was detailed and informative, keeping me updated on the process and progress of my vehicle purchase. My experience was entirely stress free!
Date of experience: April 19, 2025
Reply from Driveway
Hi Kathy,
Thank you so much for the wonderful review! We’re thrilled to hear that Marco made your car-buying experience easy and stress-free. Keeping you informed and updated every step of the way is exactly what we aim for, and we’re so glad it made a positive impact on your experience.
Thanks again for choosing Driveway, and we hope to work with you again in the future!
I spoke with a gentleman named Marco. This was by far the most professional interaction I've had in years. There was zero pressure, full customer support before I even bought the car. That man better get a raise asap
Date of experience: April 19, 2025
Reply from Driveway
Hi Logan,
Thank you for the fantastic review! We’re so glad to hear that Marco provided you with such a professional and pressure-free experience. He truly goes above and beyond for our customers, and we’ll make sure to pass along your kind words to him—he’ll be thrilled to hear it!
Thanks again for choosing Driveway, and we hope to work with you again in the future!
Great experience with Ryan….he made sure I was good with the car buying process and got me a good deal on the down payment.
Date of experience: April 18, 2025
Reply from Driveway
Hi Issac,
Thank you for the awesome review! We’re so glad to hear that Ryan took great care of you throughout the car-buying process and helped you secure a good deal on the down payment.
Thanks again for choosing Driveway, and we hope you enjoy your new car!
Great experience from start to finish very professional
Date of experience: April 17, 2025
Reply from Driveway
Hi John,
Thank you for the great review! We’re thrilled to hear that your experience was professional from start to finish. It’s exactly what we strive for, and we’re glad it showed throughout your journey with us.
Thanks again for choosing Driveway!
From start to finish everyone I worked with at driveway.com was awesome. From Mike and Tyler to Kaylee and Jeff.
They made the entire experience extremely smooth.
Date of experience: April 09, 2025
Reply from Driveway
Hi Alex,
Thank you for the amazing review! We’re so glad to hear that everyone you worked with—from Mike and Tyler to Kaylee and Jeff—made your experience smooth and enjoyable. We’re all about providing top-notch service, and we’re thrilled to know it made such a positive impact on your car-buying journey.
Thanks again for choosing Driveway, and we hope to work with you again in the future!
My salesman,Ryan is awesome!!! He was very helpful.He answered all my concerns and gave me insights on all i needed to know.This is my 1st time purchasing a car online and the experience was amazing.Driveway was promote with paper work and making sure that I was doing everything right to speed up the process.
Date of experience: April 09, 2025
Reply from Driveway
Hi Demetris,
Thank you so much for the fantastic review! We're thrilled to hear that Ryan provided excellent service and answered all your questions. It’s great to know that your first online car-buying experience with Driveway was smooth and amazing! We’re all about making the process as efficient and stress-free as possible, so we’re glad everything went so well.
We’ll be sure to pass along your kind words to Ryan—he’ll be happy to hear it! Thanks again for choosing Driveway, and we look forward to helping you in the future!
I would never thought that JaNya from Driveway would be such a great and important person in this process I just had.
She found a way to get the car I wanted and worked hard to secure me !
You ROCK
Date of experience: April 17, 2025
Reply from Driveway
Hi Andre,
Thank you for the amazing review! We’re so glad to hear that JaNya went above and beyond to help you secure the car you wanted. She’s a true rockstar, and we’re thrilled that her hard work made such a positive impact on your experience.
We’ll make sure to pass along your kind words to JaNya—she’ll be so happy to hear them! Thanks again for choosing Driveway, and we’re so glad to have had the chance to work with you!
Tyler made our experience great by providing excellent customer service. He addressed any issues and questions quickly in a friendly and helpful manner. The entire process went smoothly and we are very satisfied!
Date of experience: April 16, 2025
Reply from Driveway
Hi Linda,
Thank you so much for the wonderful review! We’re so happy to hear that Tyler provided excellent customer service and helped make your experience smooth and stress-free. His quick, friendly, and helpful approach is exactly what we aim for, and we’re thrilled to know it made a difference for you.
Thanks for choosing Driveway—we’re glad to have had the chance to work with you!
Great service and communication from Amanda
Date of experience: April 08, 2025
Reply from Driveway
Hi Mikki,
Thanks so much for the great review! We’re glad to hear Amanda provided excellent service and communication—she’s truly a star. We’ll be sure to pass along your kind words!
Thanks again for choosing Driveway!
Kevine was very polite and very helpful!
Date of experience: April 16, 2025
Reply from Driveway
Hi Max,
Thank you for your kind words! We're so glad to hear that Kevine was able to assist you in a polite and helpful manner. We’ll be sure to pass along your feedback!
We appreciate your support and look forward to working with you again!
Couldn’t have picked a better company for my new car. All of the associates were very helpful. I will definitely be buying my next one from them.
Date of experience: April 15, 2025
Reply from Driveway
Hi Stacie,
Thank you so much for the wonderful feedback! We're so happy to hear that you had a great experience with our team. It means a lot to us that you’ll be choosing us for your next car purchase!
We look forward to helping you again in the future!
Dominique did an amazing job… his customer service skills are TOP TIER ‼️ Very patient guy … understanding and soooo much more. I’ve never had a sale guy like him before. I didn’t feel rushed or by myself during the car buying process. Thank you so much … he definitely deserves a raise and bonus ‼️
Date of experience: April 09, 2025
Reply from Driveway
Hi Tiffany,
Wow—thank you for the amazing shoutout! We're beyond thrilled to hear how well Dominique took care of you. His top-tier service, patience, and support truly make him one of a kind, and we’re lucky to have him on the team.
We’ll definitely make sure your kind words get passed along. Thanks again for choosing Driveway—we’re so glad we could be part of your car-buying journey!
Very simple and easy. I was anxious for the delivery and how it would work but it could not have gone any smoother and the valet delivery driver, Corey from the Dallas HUB, came as a worker but left as a friend!
Date of experience: April 15, 2025
Reply from Driveway
Hi Corbin,
Thank you for the kind words! We're so glad to hear the process was simple and easy — and even better that Corey from the Dallas Hub made such a great impression. We love hearing that he turned a delivery into a friendship!
Thanks for trusting us with your car delivery. We’re thrilled everything went so smoothly for you.
Process was smooth and easy. Hannah was quick and helpful with getting the documents to me and reviewing them. Taylor was very kind over the phone and worked fast to get the car pickup arranged. I called Taylor back around 3pm yesterday, the dispatch reached out shortly after and came and picked up the vehicle a little before 8am today!
Date of experience: April 15, 2025
Reply from Driveway
Thanks for the awesome feedback! We’re so glad to hear the process was smooth and easy for you. Huge shoutout to Hannah and Taylor for making things happen quickly and with care — sounds like they really knocked it out of the park!
We appreciate you choosing Driveway and are happy we could get everything wrapped up so efficiently.
Unprofessional every step of the way. Terrible communication, no follow through, no willingness to compensate me even when they admitted errors in the process. Do not waste your time.
Date of experience: April 15, 2025
Reply from Driveway
Dear Sam,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described, and we regret that our communication and follow-through did not meet your expectations.
Please know that we have escalated your concerns to our Customer Care team through a formal support ticket. A representative will be reaching out to you directly to review your feedback in detail and explore any appropriate resolutions.
We appreciate your patience and the opportunity to address this matter. Your experience is important to us, and your input helps us improve our service.
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