4.5
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My days are hectic, so I tried to open an account online. I received an email stating it was under review and I would get a response within 24-48 hours. The next day I received an email stating my application was denied, but no reason given. I had a very small window in my schedule the following day. I went to the branch inside Fry’s Marketplace and I went the first available teller and I had the account opened within 10 minutes. Great service! Great employee’s!
The team was very helpful friendly answered all questions just over all great experience. As new customer I felt like I have been banking at the location for years
Wells Fargo didn't have time to open a new account for me but Desert Financial did it in minutes. I got a follow up call to see if I had any questions. You are even willing to print a few checks for me if I don't need to buy a whole box.
Lady that helped me open the account, she was outstanding, she went over everything in details and explain the whole process. I already have 2 of my kids open a new account as well a week later i opened mine. I will have my wife open her account also.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 450,000+ members and nearly 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Written by the company
United States
4.5
56 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
thank you for all the attention to detail, great customer care
Date of experience: April 15, 2025
Very easy application process and have heard great results from this financial institution I regards to helping with personalized financial planning and and resources.
Date of experience: April 21, 2025
Very friendly people and amazing company 🖤and this is my first time with them so amazing so far 🖤🖤
Date of experience: April 11, 2025
Wells Fargo didn't have time to open a new account for me but Desert Financial did it in minutes. I got a follow up call to see if I had any questions. You are even willing to print a few checks for me if I don't need to buy a whole box.
Date of experience: April 21, 2025
He was super friendly and did everything that was possible to open my account.
Date of experience: April 17, 2025
Cynthia was apleasure to work with and knows her job.
Date of experience: April 16, 2025
The service I received was incredible! Big banks make you feel like a number, Desert Financial made me feel like a valued customer.
Date of experience: April 12, 2025
Taylor and the other crew members were extremely helpful and knowledgeable about setting up an account and other programs that are available
Date of experience: April 14, 2025
Friendly service. Patiently answered our questions!
Date of experience: April 16, 2025
Staff representative was very helpful, courteous, and experienced. My whole experience there was wonderful, and application went through with minimal problems.
Date of experience: April 12, 2025
Date of experience: April 21, 2025
Was a fairly simple online process.
Date of experience: April 15, 2025
Lady that helped me open the account, she was outstanding, she went over everything in details and explain the whole process. I already have 2 of my kids open a new account as well a week later i opened mine. I will have my wife open her account also.
Date of experience: April 10, 2025
My experience with desert financial had been good until my second week of use.
I mobile deposited my first full check late Thursday night which I expected to be available at some point on friday, i made 2 small purchases which put me in the negative and I subsequently got charged 3 $30 fees in a 12 hour span which were removed once I called to find out what’s going on but was told that because my account is new they put a hold on my entire check for 7 days because they have to verify the check since I did it by mobile deposit which has now put me in a bad spot for the week with no money. And all they could say is in the future it’s better to bring the check in to the bank or use direct deposit which I already set up it just hasn’t gone into effect. And the kicker is the check I mobile deposited came from the same company I opened the accounts with in the first place. So now I’m stuck being negative $40 in my account until this Friday when they’re supposed to release my funds.
Date of experience: April 18, 2025
Well informed staff and very helpful
Date of experience: April 15, 2025
Hunter was very professional & efficient with opening my new account.
I appreciate the excellent service!
Date of experience: April 15, 2025
Honest and transparent business, no hidden information or fee.
Date of experience: April 10, 2025
Very friendly,helpful and made me feel welcomed.
Date of experience: April 17, 2025
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