4.2
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Decor Outdoor is a modern online boutique catering to interior designers, commercial buyers and homeowners. We specialize in premium furnishings and offer dedicated service to upscale residential and commercial decorating projects. Whether you're looking for high-end outdoor furniture, luxury patio umbrellas, elegant fire pits or fireplaces, we can work with you to create your vision and stay within your budget. Our exclusive luxury brands prioritize eco-friendly materials and manufacturing processes to create some of the most unique designs in the industry.
Online Retailer, 91601, North Hollywood, United States
4.2
13 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I had asked for a delayed delivery because of moving into a new house and they complied.
Date of experience: March 20, 2025
Reply from Decor Outdoor
I'm glad the schedule adjustment was successful. We make every effort to ensure each delivery goes smoothly.
There was an issue out of their control, they took care of it easily.
Date of experience: March 17, 2025
Reply from Decor Outdoor
Sometimes things just happen but we want to ensure they're handled as quickly as possible. Thanks for your understanding.
Proactive communication that was timely and respectful.
Date of experience: March 05, 2025
Reply from Decor Outdoor
Sophia, thanks for the kind words. We try to keep customers updated throughout the ordering process.
I'm waiting for spring to install my new embrella. Looks like I have everything I need so I haven't used it yet.
Date of experience: March 04, 2025
Reply from Decor Outdoor
Glad to hear you received everything. Let me know if you have any questions when you set up your patio umbrella.
Delivery was great and high quality product
Date of experience: May 20, 2024
Reply from Decor Outdoor
We definitely appreciate your support. Let us know if you need anything else.
The umbrella snapped after 3 years of use.
Date of experience: August 15, 2024
Reply from Decor Outdoor
So sorry to hear that. What happened?
Warranties on frames and hard parts are typically 2 years and canopy fabrics 3-7 years. I'm happy to extend a discount on replacement parts if you still have the umbrella.
Excellent customer service and delivery
Date of experience: July 20, 2024
Reply from Decor Outdoor
Thanks for the kind comments, Barbara. We try to keep customers updated throughout the order process.
The prompt responses from Bill and the vast knowledge of products to help me decide on selections was greatly appreciated.
Date of experience: November 07, 2024
Reply from Decor Outdoor
You're very welcome, Brad! Woodline's Pavone cantilever umbrella is one of our best sellers.
My request was handled quickly and efficiently. My order came in on time.
Date of experience: January 14, 2025
Reply from Decor Outdoor
John, your protective covers were a great choice and really help to extend the lifetime of your umbrellas. Let us know if you need anything else.
The service was seamless and we have absolutely loved our outdoor umbrellas.
Date of experience: October 13, 2024
Reply from Decor Outdoor
Marit, we're happy to help and are glad your umbrellas worked out.
Very satisfied with the product. However one of the chaise loungers was damaged during shipment. The manufacturer was expecting me to inspect a large furniture order upon delivery which was impossible to do. We noticed the damage as we unpacked the order. Bill was very helpful in getting the problem rectified with a replacement lounger.
Product needs more options than just white only for the cushion color
Date of experience: February 15, 2024
Reply from Decor Outdoor
Mark, we appreciated your patience as the manufacturer replenished stock for the chaise lounger and agree that more fabric options would be great. It's Sifas' only collection that is limited to one color cushion.
Purchased fire bowls. Great customer support, items arrived quickly. Very happy with the experience.
Date of experience: January 15, 2025
Reply from Decor Outdoor
Jonathan, you can't go wrong with EcoSmart Fire products. We're glad your fire bowls met your expectations.
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