Best in Cycle Insurance Company

7 hours ago

RO

I had Discount ESP with my last Harley and the service here has always been superior over all the rest, and as a matter of fact from the day that I signed my contract, and spread the news about this company I also referred a couple of people and they are still aboard today. It feels great to be back in the family, and hitting the road with confidence is always the key to enjoying the open road.

Updated Jul 17, 2024

DC

High-priced bike insurance I paid for several years without making any claims, decided it was no longer needed so I cancelled my policy. Issues: 1. They don't provide a dashboard for use in reviewing coverage, making premium payments or any of the tasks most of us are used to being able to perform on a vendor site; 2. They don't send invoices or notices ahead of paying themselves via auto-debit--ever. When I still had a policy, I had to repeatedly email a request for an invoice. Who operates that way?; 3. They debited my bank account without an Invoices or notice, after I'd cancelled my policy more than a year prior and revoked PayPal authorization. They just reached into my bank account and snatched nearly $800. And it took two days for them to unapologetically respond to my numerous emails with "old billing system." Not acceptable! Any company that debits consumers' bank accounts without warning or invoice IMO should be considered questionable. They said they were refunding the amount taken and I noted a Pending credit that evening, but the refund takes 3-5 business days. They did send several emails asking me to take down my Google review, though. What kind of company does this??; 4. Lack of transparency. Try to find out who owns this company by searching online. I couldn't. They are underwritten by Markel American, which also has communication, billing and overcharge complaints (see BBB). Their reviews on WalletHub and other sites also poor. I guess I'm lucky I never had a claim because their claim reviews on Clearsurance are also abysmal.

Mar 17, 2022

KB

I have been with Atkinson Insurance Group for 17 years now. What a great group of individuals to work with. Caring for and providing protection for our clients is our main goal. Giving back to those who may never be our clients is the result of accomplishing our main goal!

Aug 9, 2021

YL

I would give zero stars if I could. Started the course and was kicked out after a few minutes, while in section 1. Got a message requiring phone verification- called the number to hear: "sorry the application is not working". Called customer service (should be called "customer disservice")- spoke to "Tina". Tina told me she would place me on hold- I asked her not to make it long since I was on hold before I spoke to her- she replied, "everywhere you call you will be placed on hold", and continued with statements like "you were not on hold for long time, out maximum is 10 minutes, Do you want to argue with me or do you want me to help you?!" ". So, after being another few minutes on hold, she came back and said, "your account is reset, you can now log-in". Tried to log-in and got the same error message. Called again and got another representative Named "Ella" who, after I told her her it was my second call to their CS, started arguing with me right away, saying "Do you want me to help you!?" "You are not being placed on hold, we have records of each call".

Jan 4, 2021

NA

First off I appreciate being connected to a person not a recording!! Every call is answered friendly and politely. They handle all calls quickly and reliably. All my issues were dealt with reasonably and satisfactorily. They really have your best interests at heart and go above and beyond to make sure you are satisfied before your call is finished.