Best in BMW Dealer

Updated Mar 11, 2025

Stratstone Harrogate. Having purchased 6 approved used BMWs from other dealers in the past I thought that a used 5 series from Stratstone would be a similarly great experience. Which it was with the sales person who was excellent. The car however was a different story. The windscreen had something in it which meant it smeared awfully and I had to scrub it multiple times and change the wiper blades. It had been a smokers car which I didn’t know, until I found ash burns on mats and carpet. The seatbelt was stained and dirty. The front brake disc guards had sheared bolts and rattled. The rear tyres were abnormally and heavily worn on the inner edges. I later found out that the camber adjusters were seized solid, requiring new bolts and the tracking had been out for some time. The wheels were also out of balance. The car rattled in various places in the rear terribly, with the boot lid creaking when turning. The rear fuse box was loose and was falling out of the cradle with the retaining bolt missing. Stratstone said that the tyres were fine as they had BMWs recommended amount of tread present! Eventually they agreed to contribute to 50% of one new tyre. Eventually I wrote to the dealer principal, Mr DiClemente, who sent the correspondence to another staff member, he didn’t even have the manners or courtesy to reply to me personally. All in all a poorly presented and prepared car, with an attitude of “we’ve done what we were supposed to”. I will not deal with Stratstone again, I expected more from an approved used dealer based on previous experiences. I appreciate things can go wrong, but the attitude didn’t help matters. At least my local dealer was helpful. Stratstone, you have let yourselves and the BMW brand down, but I dare say as you have my money you don’t care in the slightest.

Mar 17, 2025

SC

My car would not start on 9 March 2025, which was a Sunday. I could not contact DS on a Sunday so I had to wait till Monday. When I contacted DS, I was told that the earliest my car could come in to be “diagnosed” was 1 May 2025. That is 8 weeks away! I asked for a courtesy car. DS have explained to me that they will not give a courtesy car until the diagnosis takes place. This is completely unacceptable. Where a car isn't starting at all, there clearly should be expediency on their part. They must have hundreds and hundreds of spare cars lying around, but they refuse to provide you any type of help. Disgraceful service. Would give them 1 star if I could.

Mar 21, 2025

MC

I seen a car I really like and spoke to Charlotte who explained all the details, Booked a visit and Charlotte had the car ready for us on arrival, she went above and beyond to ensure you were satisfied with the car, even arranging for the paintwork to polished to my satisfaction! Charlotte even picked us up from the train station on collection day. Customer service like that really makes a difference!

Mar 1, 2025

I tentatively booked in an EGR recall for my BMW at Halliwell North Wales after a bad sales experience several years ago. Delighted to say things were much better and the service team were friendly, warm and helpful (Chloe & Meg I believe). Even a nice gift bag was received for the inconvenience of a recall. Can confidently return again now.

7 days ago

CH

Looks real it’s fine. It’s top of the line service. Excellent timing.

Oct 4, 2024

I Like The Customer Service!!

May 16, 2024

Online business

May 21, 2022

HW

Outstanding from start to finish, my wife loves her car and the service is the best, Polite and professional throughout and kept meaning to leave feedback. Thank you and this is why we will return! The best

Nov 3, 2021

EH

They really helped me when I got my Audi a5, I knew exactly what to check for, what to ask and eventually was able to make the best choice between two dealers and I don't regret it, my car runs like a dream. And they are also keeping me in check with my maintenance too. Thanks Guys