4.9
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Better Way Health has walked with me through major health problems. I have no doubt that Beta Glucan 500 has played a major role in strengthening my immune system and helping my body perform as God intended. I am so thankful for the quality products and amazing USA based customer support. Always reachable, always available to solve even the smallest change or problem. Thank you!
It is a joy to support Better Way. They’re a marvelous team who values old-fashioned, kind customer service. It’s also nice to support fellow Christ-followers. Small businesses need customers to directly purchase from them (vs. Amazon), so don’t hesitate to shop Better Way!
I had an amazing experience chatting with your support team. I believe her name was Michelle but it may have been Sharlene. I only spoke with one individual. The other left me a voicemail.
Anyhow, she clarified my concerns about the price increase and was incredibly passionate and empathetic towards my cancer healing journey.
I really appreciate her tips as well. She has completely transformed my perspective of the company.
Your newest and most loyal fan,
GC
Customer Service at Better Way Health is excellent. Ms. Sharlene answered all the questions I had on modifying my subscription order promptly and kindly.
Every area of this business is handled in the most professional manner and I might add in the most caring way.
I recommend Better Way as THE place to get the supplements and vitamins your body needs and deserves.
Thank you, staff at Better Way Health, and may God continue to bless you all and your business.
Written by the company
1000 Cobb Place Boulevard Suite 407, 30144, Kennesaw, United States
4.9
6K reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
I love these supplements. I've been using them for over 2 years, and have recommended all my coworkers start using them! Amazing
Date of experience: March 12, 2025
Honest, well researched, great quality products. Great group of people.
Date of experience: October 22, 2024
Reply from Better Way Health
Thank you so much for your kind words, Caitlin! It's an honor to provide you with an amazing customer service experience and quality products you can trust.
Thank you for choosing Better Way Health!
Date of experience: August 15, 2024
Reply from Better Way Health
Thank you for your wonderful feedback! We're thrilled to hear that you had a very nice experience with betterwayhealth.com. Your satisfaction is our top priority, and we're glad we could meet your expectations.
We appreciate you taking the time to share your positive experience. Feedback like yours motivates us to continue providing excellent service and products.
If there's anything else we can do to make your experience even better in the future, please don't hesitate to let us know. We look forward to serving you again soon!
This is a game changer! My skin feels amazing and I am getting compliments everywhere I go! With my stressful career, it’s imperative that I practice self care, and taking care of my skin is a top priority! This product is now a non-negotiable in my routine!
Date of experience: July 10, 2024
Reply from Better Way Health
Welcome to the Better Way Health family, Meg! We love hearing how our products are helping our customers feel better. We are honored to provide you with products such as our Beta Glucan Replenishment cream, that is research-backed, tested, and fully supported by study and analysis.
Again, we are thrilled to have you as part of our family. Thank you for choosing us for your wellness needs!
Besi̇des the great quality products, the customer servi̇ce i̇s amazing!
By far the best customer servi̇ce of any company i've dealt with mi̇chelle answered my question quickly. I certai̇nly hope to love thi̇s product as i̇ really appreciate when a company demonstrates such integrity.
Date of experience: June 18, 2024
Reply from Better Way Health
Vivian, thank you for taking the time to share your experience with us! We are thrilled you had an amazing customer experience with Michelle! She is known to always go above and beyond for customers because she genuinely cares for them and their needs.
Thank you for choosing Better Way Health for your wellness needs! We certainly hope you will enjoy our products.
very good, i am feeling better. all people should try this the best food.
Date of experience: July 01, 2024
Reply from Better Way Health
Thank you for sharing your feedback with us, Sostoto! It's wonderful to hear that you've had such a positive experience with our products, and they are boosting your immune system.
Thank you for choosing Better Way Health!
We always get excellent support from Sharlene. She's prompt, responsive, helpful, super friendly, courteous, and knowledgeable. If you get Sharlene when you contact Better Way Health, you will get the great service that this company is known for. And it is true, customer service does correlate to brand quality.
Date of experience: June 10, 2024
Reply from Better Way Health
Thank you for taking the time to share your amazing experience with us, Sam! It's great to hear that you consistently receive excellent support from Sharlene. She is always delighted to assist you and give you the service you deserve. She truly cares, which shows by going above and beyond for our customers.
Thank you for your loyalty and friendship to us! We sincerely appreciate you here at Better Way Health!
Horrible CS. Doesn't honor guarantee and have different things listed in regards to that. No way to get in touch with them as they have numberous emails. What a waste of $.
Date of experience: June 01, 2024
Zach was very helpful and treated me with kindness over the phone. Thank you Zach! You were awesome 👏
Date of experience: June 22, 2024
Reply from Better Way Health
Mary Jane, it's great to hear that Zach provided you with the exceptional service you deserve! We always aim to create amazing customer experiences and your feedback truly motivates us.
We greatly appreciate you, and it's a joy to serve you at Better Way Health!
It was so easy ordering and getting my beta glucan. I live in the UK and the shipping was fast, reliable and on time. These products have changed my life and I haven't been six in 9 months! Special thanks to ACES and Reggie for being amazing.
Date of experience: June 28, 2024
Reply from Better Way Health
Dave, thank you so much for the excellent feedback! We always strive to go above and beyond for our customers. And it's great to hear that you are reaping the benefits of our highly effective, immune-boosting Beta Glucan.
Thank you for choosing us for your wellness needs! We truly appreciate you here at Better Way Health!
Very responsive and accommodating customer service!!!
Date of experience: May 20, 2024
Reply from Better Way Health
Thank you so much, Chad, for taking the time to leave such a wonderful review! We're delighted to hear that you found our team to be very responsive and accommodating. Our goal at Better Way Health is to consistently provide our customers with an amazing customer experience, which we know is becoming a rare thing in today's busy world.
We appreciate you!
Zack was very knowledgeable and friendly. He answered my questions and facilitated getting my order in. A very pleasant experience!
Date of experience: June 26, 2024
Reply from Better Way Health
Thank you so much for your excellent review, Mary! It's wonderful to hear you had such a pleasant experience with Zach! Our ACE team strives to provide knowledgeable and friendly assistance, so it's great to hear that Zach was able to answer your questions and help you place your order successfully.
We are so thankful for you, and it's an honor to serve you here at Better Way Health!
Very informative and nice and helpful employees. They know the information about the products.
Date of experience: June 25, 2024
Reply from Better Way Health
Thank you for your positive feedback, Robert! We love hearing these things! Our goal is to provide excellent customer service and ensure that our team is well-informed about our supplements.
Thank you for being a friend of Better Way Health!
I was very disapointed at first not to receive this expensive delivery at all - no communication from Better Way Health. However, as soon as I reached out to support, things were resolved quickly and without any problems
Date of experience: June 14, 2024
Reply from Better Way Health
Hey Christoph. Welcome to Better Way Health. Thanks for placing your first order and for sharing your feedback about your experience. We thankful that you contacted us when you realized there was a tracking concern. We can see that as soon as you reached out, your replacement was issued. We appreciate your patience and understanding during the ordeal and we look forward to serving you again soon.
Zach never fails to give excellent customer service - responsive & prompt. Cannot thank him enough. He is one of the reasons why "Betterway Health" is always better.
Date of experience: June 22, 2024
Reply from Better Way Health
HS, thanks for sharing about the excellent experiences you've had with Zach! It is great to hear that he served you well by helping you promptly. He will be so blessed to see your review!
We believe in excellence everywhere, from our products to our service, and we are happy you're experiencing this winning combination at Better Way Health!
Very polite and respectful.On top of that, everybody I have talked to in this company readily helped me with my request and answered my questions as needed.
Date of experience: June 22, 2024
Reply from Better Way Health
Alicia, thank you for your kind words! We strive to treat each customer with the utmost respect and ensure all your requests and questions are handled promptly and professionally.
Thank you for choosing Better Way Health!
Professional, friendly, and knowledgeable reps….very helpful!
Date of experience: June 21, 2024
Reply from Better Way Health
Robert, thank you so much for your kind review! It's an honor to go above and beyond to give you the exceptional service you deserve because we genuinely care for your needs.
We can't thank you enough for your loyalty and friendship with us at Better Way Health!
I would like to thank Michelle for her help. She's the best!
Date of experience: June 21, 2024
Reply from Better Way Health
Janice, we want you to have an excellent customer experience every time, and love hearing that was the case with your most recent interaction with our ACE Michelle! She will be thrilled to hear of your appreciation, and it was her honor to provide you with the help you needed.
We appreciate you, and we can't thank you enough for choosing Better Way Health!
Sharlene was awesome and seemed very knowledgeable and helpful. And I spoke with Zach a previous time that I called and he was very helpful. It's nice to know that your actually talking to a person and not a call center or a robot
Date of experience: June 21, 2024
Reply from Better Way Health
Awesome! Pamela, we are thrilled that you have had amazing customer experiences with us! We always strive to go above and beyond for customers because we genuinely care for you and your needs.
Thank you for being a part of the Better Way Health family!
Michelle was very warm and caring. She listen and help me to make the best decision
Date of experience: June 21, 2024
Reply from Better Way Health
Monica, we love getting reviews like this! Michelle is wonderful! We aim to provide the best and most personal customer service to each of our customers because we truly care!
Thank you for choosing Better Way Health! We appreciate you.
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