4.3
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this lender sucks. horrendous experience. the whole mortgage approval process sucked a lot because as a customer I had to do the leg work for this lender. then once mortgage approved they transfer us to servbank for servicing, then servbank sold our mortgage to round point mortgage service, I called roundpoint mortgage and they cant even find our loan. stay away from this lender because they suck really bad.
There should be negative stars to leave. I started this refinance process in December.
Only to be connected with Bryan Unkle and this portal that keep asking for documents which i have made clear to Bryan and Myra my stance. I was told I had to wait until my February 2025 payment was made to do a streamline loan which required 1 month mortgage.
Delay after delay... and then being told i ha e to wait until April to close then to get to april and get a call telling me I have to pay 3X the mortgage to close.
These people are a complete waste of time and unresponsive to things that require attention. Days, weeks go by without anything and then when I do get a reaponse it's more nonsense.
DO NOT ... USE BETTER.COM FOR A DAMN THING
Easy to use process and online interface. The different stages of the home buying process were presented appropriately at the right time came to ensure that the process did not overwhelm. Contacts at the company were friendly and easy to deal with, however the primary agent did go on PTO for a week and it seemed like our loan was not reassigned for that period. Rate and fees beat the competition which is what matters most.
Just got the keys to our new home. Better Mortgage makes it easy. Tony Song was great to work with, knowledgeable, highly responsive, professional and thorough. I am very busy at work and don’t have a lot of time to mess around and these guys have simplified the process and made it much more efficient than other providers. We were approved in a matter of days. The Better team (Tony & Jesus) were very punctual and always on top of things. They also gave us better rates than anyone else we priced. We had a great experience working with them.
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
175 Greenwich St., Fl. 59, 10007, New York, United States
4.3
2K reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
There should be negative stars to leave. I started this refinance process in December.
Only to be connected with Bryan Unkle and this portal that keep asking for documents which i have made clear to Bryan and Myra my stance. I was told I had to wait until my February 2025 payment was made to do a streamline loan which required 1 month mortgage.
Delay after delay... and then being told i ha e to wait until April to close then to get to april and get a call telling me I have to pay 3X the mortgage to close.
These people are a complete waste of time and unresponsive to things that require attention. Days, weeks go by without anything and then when I do get a reaponse it's more nonsense.
DO NOT ... USE BETTER.COM FOR A DAMN THING
Date of experience: April 21, 2025
Extremely disappointing experience. I was ghosted not once, but twice—first by an agent and then by a supervisor who was supposedly going to "make things right." To make matters worse, they ran a hard credit check without my authorization, which negatively impacted my credit. After wasting a lot of time and energy providing documents and going through their process, I was ultimately told I didn’t qualify, despite having passed prequalification. This company lacks transparency, professionalism, and basic communication. Would not recommend.
Date of experience: April 01, 2025
this lender sucks. horrendous experience. the whole mortgage approval process sucked a lot because as a customer I had to do the leg work for this lender. then once mortgage approved they transfer us to servbank for servicing, then servbank sold our mortgage to round point mortgage service, I called roundpoint mortgage and they cant even find our loan. stay away from this lender because they suck really bad.
Date of experience: April 21, 2025
Very Professional and Efficient. Great Communication and Customer Service!
Date of experience: March 25, 2025
Buying a home can be very intimidating. With Better Mortgage the loan process is simplified to help every customer achieve their goals. The loan officers are very knowledgeable and the online platform is up-to-date with every change that is being made. For a smooth and seamless process, Better Mortgage is the way to go.
Date of experience: April 15, 2025
Led me on for a month telling me I was pre approved and no problems and cleared title and appraisal - then to come back at closing and tell me my DTI was off - I lost the deal - these guys suck… AI my a@@
Date of experience: April 07, 2025
Date of experience: March 16, 2025
Reply from Better
Hi Charlie, we are thrilled to hear that you had a great experience with us. We hope you think of us again in the future! -Katie at Better
Amazing experience. I went with better because it literally saved me close to 7k from the other lender I was with. They finished my loan in 8 days total, not business days just 8 days. Thanks better!
Date of experience: February 03, 2025
Reply from Better
We are so happy to hear about your positive experience with us! We strive to make the loan process as smooth and efficient as possible, and we're thrilled that we were able to save you money and time. Thank you for sharing your feedback! -Katie at Better
Neal Wilson, and Brieauna Williams. Had help us get through the process of getting the loan we needed. I am very satisfied with the process. Thank you! Brieauna and your team.⭐️⭐️⭐️⭐️
Date of experience: February 24, 2025
Reply from Better
Hi Pheth, we are so happy to hear that you had such a great interaction with our team members! Our goal is to provide a transparent, quick and clear process through all stages. It is always nice to know when that happens.-Katie at Better
Just got the keys to our new home. Better Mortgage makes it easy. Tony Song was great to work with, knowledgeable, highly responsive, professional and thorough. I am very busy at work and don’t have a lot of time to mess around and these guys have simplified the process and made it much more efficient than other providers. We were approved in a matter of days. The Better team (Tony & Jesus) were very punctual and always on top of things. They also gave us better rates than anyone else we priced. We had a great experience working with them.
Date of experience: July 14, 2024
Reply from Better
Hi Joshua, we are thrilled to hear about your positive experience with our team! It's fantastic to know that Tony and Jesus were able to make the process smooth and efficient for you. We strive to provide exceptional service and make the home buying process as stress-free as possible. Enjoy your new home! -Katie at Better
The loan officer and loan processor were an absolute pleasure to work with, always keeping me informed and very knowledgeable about the products and the process. However, their closing agent sent individual cashier checks for the debt consolidation payoffs that we wanted to include and left it to us to individually mail all the checks, which includes researching where to mail these checks to. Very poor experience. I expect a closing agent to disburse to the applicable parties for the fees I paid to them.. what's the point of a fully digital mortgage process when you end up with a bunch of paper checks that you have to manually mail yourself. This is going to add unnecessary delays to my payoffs and cost me additional time and money, not to mention interest charges while snail mail is floating across the country. A better solution would be to allow me to digitally remit these payments from an escrow account or better yet pay directly to each payoff for me.
Date of experience: February 07, 2025
Reply from Better
Hi Nickolas, we appreciate you taking the time to share your experience. We understand your frustration with the payoff process. With continued feedback from our clients, we will only improve our customer experience. If you’d like to further discuss your experience, feel free to contact me at experience@better.com. -Katie at Better
Excellent mortgage lender experience! The process took about a couple of weeks total time. Very expedient, friendly and professional. The live verification of a credit report item was new (never experienced that with a mortgage lender before) but easy to complete, nevertheless. After all paperwork completed funding took three business days (the total grace days allocated to change your mind, if desired).
Overall fast, smooth, and excellent service. Thank you!
Date of experience: August 18, 2024
Reply from Better
Hi Lourdes! We appreciate you taking the time to share your positive experience with us. We're thrilled to hear that you found our mortgage process efficient, friendly, and professional. We're committed to providing exceptional service and appreciate your kind words. -Katie at Better
The online portal was quite easy.
Representative contacted me right away once we started the application.
Loan documents and approval was handled very swiftly.
Would like it if the payoffs went electronically instead of by check .
But all and all, a great experience.
Date of experience: January 31, 2025
Reply from Better
Hi Wendy, we appreciate your kind words and are glad to hear you had a positive experience with our platform and team. We value your feedback regarding electronic payoffs and will consider it for future improvements. We take pride in making the loan application process as simplified as possible. Thank you for taking the time to share! -Katie at Better
Easy to use process and online interface. The different stages of the home buying process were presented appropriately at the right time came to ensure that the process did not overwhelm. Contacts at the company were friendly and easy to deal with, however the primary agent did go on PTO for a week and it seemed like our loan was not reassigned for that period. Rate and fees beat the competition which is what matters most.
Date of experience: January 14, 2025
Reply from Better
Hi Michael, we know you are busy and appreciate you taking the time to leave your honest feedback. We truly value our customers’ feedback and will use this to improve the Better experience. We are so happy that you chose to work with us during this exciting new chapter and enjoyed the easy online process. -Katie at Better
Date of experience: February 14, 2025
Reply from Better
Hi Alex, we appreciate your review and are thrilled to hear that you had a great experience with us! -Katie at Better
Dyllon and Sanam were a great team to help close our escrow in fewer than 30 days. Dyllon coordinated all the paperwork that underwriting needed to approve our loan. He intervened when overlapping questions from underwriting were redundant. Sanam coordinated closing, including making sure our insurance was recorded. And, all of our documents were ready for closing. I super appreciate the personal attention from these two professionals. I appreciated the quick and timely responses to my questions. And, the attention to detail that these two did to provide me with quick close.
Date of experience: September 04, 2024
Reply from Better
Hi Cynthia! We are thrilled to hear about your positive experience with Dyllon and Sanam. It's wonderful to know that they provided such exceptional service and attention to detail! We appreciate your kind words and are proud of our team's commitment to delivering a seamless experience. This is why we love what we do! -Katie at Better
Never leave reviews nor will I but Kody and Jesus have been absolutely amazing throughout the whole process they helped me with everything and have been patient and kind and delivered when needed I would recommend anyone to use them both if I could give 10 stars I would
Date of experience: January 15, 2025
Reply from Better
Hi Drita! We are so happy to hear that you had a positive experience with Kody and Jesus. It's wonderful to know that they were able to provide you with the support and guidance you needed. We appreciate your kind words and will definitely share your feedback with them! -Katie at Better
I found that Better's loan process is flawed. The coordinator are not there when signing take place and the title company they use made several mistakes. Finally, their servicing partner Shellpoint is a broken organization in my experience. I could not open an online account and their IT department has not gotten back to me (its been a week) after Customer Support said it would be 24 hours. I would not use Better again and do not recommend them.
Date of experience: February 07, 2025
Reply from Better
Hi Michael, I’m sorry to hear you were unhappy with the process at Better. We are committed to conducting a thorough review of the situation you and appreciate your feedback so that we can continue to improve our customer experience. Please reach out to us at experience@better.com so we can investigate this further. -Katie at Better
I’m not a big fan of the whole mortgage refinancing process. There’s always delays and changes. Usually more than a few surprises. But with Better mortgage, I was pleasantly surprised:no surprises and no delays. They were true to their word James G was easy to work with and responsive. Better Mortgage is better
Date of experience: February 02, 2025
Reply from Better
Hi Carl! We appreciate you taking the time to share your experience. We're happy to hear that you found the process smooth and straightforward. We strive to provide our customers with a clear and transparent experience! -Katie at Better
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