The customer service was the best, sales people are very knowledgeable about their products, items order were shipped promptly and received them time, The customer support service was excellent
BarzelLock.com Reviews 649
•
4.9
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Henry Schiffer has repeatedly provided exceptional customer service to everyone in our company who works with him. He is competent, responsive, and willing to help, among other things. I have the utmost confidence in his ability to deliver quality hardware promptly based on numerous experiences I have had with him. I would undoubtedly recommend him to anyone in our industry over all the other big players in this space.
Website was easy to navigate. Company provided everything needed to replace lock. Delivery was quick
Always a great experience buying hardware from them. Henry is the best.
Company details
- #1 of 5 best companies in Construction Machine Dealer
- #16 of 174 best companies in Furniture Store
Information provided by various external sources
Family owned and operated for over 50 years, we are the leading wholesale lock and hardware distributors. We offer a full line of door hardware.
Contact info
199 Lee Ave Suite #388, 11211, Brooklyn, United States
- 212-677-7530
- sales@barzellock.com
- barzellock.com
4.9
Excellent
649 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
Verified
The customer service was the best
The customer service was the best, sales people are very knowledgeable about their products, items order were shipped promptly and received them time, The customer support service was excellent
Date of experience: April 08, 2025
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Verified
Excellent company and staff
Always a great experience buying hardware from them. Henry is the best.
Date of experience: April 03, 2025
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Easy and Fast service
Website was easy to navigate. Company provided everything needed to replace lock. Delivery was quick
Date of experience: April 07, 2025
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They helped me locate the product I…
They helped me locate the product I needed and shipped it out right away
Date of experience: April 08, 2025
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Henry Schiffer does all the little things right.
Henry Schiffer has repeatedly provided exceptional customer service to everyone in our company who works with him. He is competent, responsive, and willing to help, among other things. I have the utmost confidence in his ability to deliver quality hardware promptly based on numerous experiences I have had with him. I would undoubtedly recommend him to anyone in our industry over all the other big players in this space.
Date of experience: March 26, 2025
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Verified
Any time I talked to Henry
Any time I talked to Henry, I get the best customer service.
That is why I keep coming back
Date of experience: March 13, 2025
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Part was in stock and shipped right…
Part was in stock and shipped right away, every step was followed up by emails.
Date of experience: March 04, 2025
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Always helpful
Always helpful. They often call to confirm use on special parts to insure correct parts get ordered.
Date of experience: March 03, 2025
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They know their products well.
They know their products well.
Very helpful. Quick service
Date of experience: February 20, 2025
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I ordered new door locks for my house
I ordered new door locks for my house. BarrelLock had the best prices compared to any other companies, the door knobs arrived much sooner than I expected, 2 days, they were packed well and arrived with no damage and I love what I picked out. I will definitely refer BarzelLock to my friends and will definitely order from the company again!
Date of experience: February 11, 2025
Beyond Impressed
I had high hopes, ant this still managed to surprise me. I can't stop recommending it to everyone.
Date of experience: February 11, 2025
Verified
Good experience
Quality products packed well and shipped promptly. Couldn't ask for more.
Date of experience: January 22, 2025
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Verified
Barzel Locks......Outstanding customer service from start…
Barzel Locks........Outstanding customer service from start to finish! So helpful, so kind, so courteous.....Henry, Mark, and all...You are the best!! Always go above and beyond to ensure shipments / deliveries are made promptly and efficiently....Rush orders....no problem!! They are prepared!! Thank you for your outstanding service!!
Best, Lisa / L.A.
Date of experience: January 09, 2025
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Excellent service
Excellent service! Quick shipping!
Highly recommend them.
Date of experience: December 10, 2024
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There was a mistake with the order but…
There was a mistake with the order but no need to panic! Barzell course corrected, and we had the product in a day! We know everyone is human and mistakes are made, how it's corrected is important and Barzell didn't disappoint, a replacement was sent immediately.
Date of experience: November 11, 2024
Verified
had hard to find item in stock
Date of experience: October 28, 2024
Verified
Always easy to deal with and respond…
Always easy to deal with and respond quickly!
Date of experience: October 29, 2024
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