Assurance Wireless Reviews 388

My phone is locked up on the screen with the time and date and I can't answer calls,texts,or do anything. I can not even turn it off. I have called Assurance wireless twice and they said nothing is wrong. I have to call them on my wifi, how am I supposed to call the Ambulance if I need it? My roommate is gone, and I have no friends or family. How? Assurance wireless phone service told me,a Disabled person who has a problem getting around Politely it was really not their fault or problem. And said also "Go somewhere else and do business" they were polite so I guess it's my fault?

Date of experience: April 21, 2025

The phone they sent me I couldn't call out with out it cutting out the phone was the shock volt s55 and customer service wouldn't help also they wouldn't update my address on my account even after I gave my proof then they shut my phone off and won't turn it back on so I was stuck with wifi only

Date of experience: May 15, 2024

They approved my application while I was on the phone with them. My phone didn’t arrive as expected. I called and my application was gone. I reapplied and was approved again a week later I called to get the tracking number and l was told that I needed to call the Lifeline I did and I got a transfer of benefits code and called again to give them my information. Last Thursday I called and I was told that the phone was on its way but couldn’t get a tracking number yet. I called today and now the story is that I need to call the national verifier and the phone was not coming. I called lifeline number again and I found out that my service had not been transferred and I do not have to call the national verifier I explained what happened and then filled a complaint against Assurance Wireless. Assurance wireless did not use my legal name they omitted the hyphen and the last part of my last name. Lazy lying company they also tell you on the phone that for $10 a year you get unlimited talk, text and data. That’s not true you get 3000 minutes talk 7 high speed data and unlimited text. Wow the agents really do want you to know even pressing them for the correct answer they try to side step the answer.

Date of experience: April 15, 2025

Really want to know what went wrong..
I signed up for their service. That's really what went wrong. I handed all my personal information over to a hacker. I think they would be much better served with their head up their ass they might see something clear. Obviously more training duh. Maybe somebody that gave a s#!+ about their job. And when something happens having a service that somebody actually can communicate with a human with would be great. That would be a wonderful start. Otherwise all I can think of is scam scam scamming the government out of money since this is government funded.

Date of experience: April 03, 2025

Horrible customer service. When their operators can't resolve your problem, they disconnect you.
Every customer service person that I have spoken to were based in The Philippines and these people are excellent, professional LIARS!
The aggravation that they put you through is NOT worth it.
Elon, go get them. They should be put out of business for the terrible things that they do to people who rely on these phones.

Date of experience: April 08, 2025

Why,my,phone,is,not,working,I,don't,understand,it?-Help!

Date of experience: March 31, 2025

On the application process, there are 2 options to choose a phone or a SIM card. When I tried to choose the phone option, it would not let me. So I had to pick the SIM option. That's a bad idea. Because if you have an extra phone, you can use this SIM card on, it has to be unlocked. And if it's a track phone, the company will not cooperate and unlock the phone. Therefore, assurance, wireless is getting everybody's information and opening accounts for a service. They cannot use then refused any kind of other option for providing use of service.

Date of experience: March 24, 2025

No customer service.
Automated system hangs up on you and have to call back multiple times. Staff says they completed a task that doesn't happen. Then you call back and the next person says they can't do. Incompetent lazy Staff.

Date of experience: March 24, 2025

I had 3 gigabytes remaining on my 4.5 gigabyte allowance and it just disappeared into thin air on March 9 2025. they said that I used all my data and that's not true. I constantly check my data balance every day and sometimes I check it a few times per day . On March 9, at 9:15 a.m., I had a balance of over 3 gigabytes of data remaining, 31,335 megabytes to be precise. 8 minutes later, my data disappeared. Assurance wireless said they will escalate my call to a higher level of support and that I will receive a callback in 24 to 48 hours.its been 56 hours now and I received no callback. Previously, they cut-off my service entirely for no reason . They also sent me junk phone which only lasted from 3 to 7 months. Assurance only warranties their phones for 3 months even though the manufacturers warranty is 1 year.hundred of calls to Assurance wireless customer support proved they are liars, scammers and cheaters .all they do is lie and give excuses.thats all . They are a disgrace !

Date of experience: March 09, 2025

watch your mins and data i received a corrupted phone 2/5 , corrupted. i called 28 days and still no data. i have internet wif* in my home, when they used my data through wifi data was gone, now i go to look up
somethngs "no data connection" ??? i had on wifi/internet my wifi had a i just paid how did they get in my internet?a line through it says "limited connections"? really?i paid my own so how were they able to block my internet??? still says 0.44 used? i have nt used i will not use wifi on this phone so no data being used as i cant connect bc t mobile network? assurance wireless bouncing me from 4g to "Edge", to 2g to 5g uc to, gsm to 2g back to no internet connections, no data on my phone all in my house works at 100%, so why i cant use? i check restricted" what i seen 96 messages , verbose 36 times, console 18 time cant get back into account wonder why? they changed my passcode to my birth date ,i changed it back.that gsm is specified for blacks googled it page was removed not before i screenshot. all these ppl
wifi is not a bad word and i know who see read change block delete these ppl accounts. you see? they can too!!!getting rich off poor ppl 1% billionaires, 2% millionaires the rest american citizens. then these smelly ass people say it free, nothing is free itch i said ppl paid taxes so you foreigners can breach our s****. this company steal mins look at account and subtract that how they getting over on millions of people oh but 2 million pay out for not providing for vision impaired.i recorded the network jumping around and ill post everywhere. all they do is lie cant get in account why?

Date of experience: February 05, 2025

ALERT FCC AND ELON MUSK and State ATTORNEY GENERAL.
COMPANY IS STEALING TAX PAYER MONEY.
WISH I had looked them up before all the grief they have put me through at 73 years old.
Anyone that has used Asurrance should change your passwords and phone and numbers.
This company claims I never had an account when I wanted to transfer to another company because of their odd behaviors which alerted me something was wrong.
Will be reporting then to the State Attirney General on line.

Date of experience: February 27, 2025

i received phone from assurance wireless 2/5/25 the same day it said corrupted my data, so i factory reset, went back to corrupted phone. as i look in account there was 560 mins already used by 2/8/25 i have not used phone was 560 mins the 3rd day.found out aw using my mins no one has number acct says assurance wireless all this is mixed up . from 2023-2024 assurance was using my personal info the reasons i could not get a government phone i have letters saying service was gone 3 letters and they used my service 1 full year mind you i had no government phone as i could not get one because these people had my info. i filed complaint 2 years later and sent a fu phone and have me on edge 2g there is no 2g they kept changing my pass code. why are these people in the phillipines conducting usa business? knowing stupid usa folks going to be data breaches? now my phone 5g they told me that my phone was locked, it was not 3 days ago i went online and switched phones , they say its recorded then all hang ups recorded as well. USA yall savages for allowing all this evil on earth . you people are horrible in usa and 3rd world countries everyone supposed to be treated fair usa treat these folk better than bac.... mortified you ppl not recommended i had the fcc me , you at assurance wireless and others would be terminated. ASAP

Date of experience: February 05, 2025

Worse customer service ever. (5 ) hour long phone calls to check my application status and told each time my phone is on its way. Each employee tells you a different story. unreliable service ever!!

Date of experience: February 11, 2025

Waiting and waiting and waiting
Calling and calling and calling
For 6 months now I have been trying to restore my service and replace broken phone...I have been lied to constantly...If I wasn't on a fixed income I would have just bought the phone..

Date of experience: November 19, 2024

I give Assurance Wireless credit because they kept our phones going even though the government pulled out of the ACP program and it's only lifeline now. They made it work so we can keep our phones, unfortunately I am going to have to now pay for a phone because even though they give us 4 GB a month, I use one gigabyte per day! So when i usevmy free 4 gigs, browsing is so slow its like being on dial up. Apps use much less data so doordash Works okay, although I can't upload photos. I don't stream videos or anything. It's the government that pulled the funding it's not assurances fault. Assurance Wireless is like any cheap thing like Spirit Airlines everything is fine, unless you have a problem. Yes my phone broke they wanted me to charge $79 to send a new phone I just bought a TracFone and put my Assurance Sim in it and it worked.

Date of experience: January 09, 2025

This has got to be some of the worst customer service ever. They straightup lied to me several times. I've been without phone service for 6 weeks and missed many opportunities, been fined, can't log in to anything because of these apathetic fools.

Date of experience: January 01, 2025

Just another zero stars review. I am disabled and can't walk very well with only one leg. I had assurance for a long time and when I had the acp, the data was truly unlimited, although they would send text messages saying you were over the limit but they never cut the data off. I was happy with them and then acp left and they switched me over to lifeline--of which I originally started out on with them. And then just last week, my phone states 'emergency calls only' and a notification that the SIM was not 'provisioned for voice' they had already a month earlier shut the data off and I wasn't even getting ANY data, so I had to pay for a home wifi plan thru tmobile. When I messaged them on FB, they tell me that I have to have a working phone so that I can receive a text message with this security code-so that they could make sure it was me! When I explained to them that I didn't have any other phone, couldn't walk to my neighbors house to borrow their phone and my family had all passed away, and how the hell am I going to be able to get any food now?? They said, sorry-let us know when you have a working phone so we can text you. I sure hope they lose the millions of tax paying dollars they are stealing from us because they are fraudulently taking it! I am now waiting on the nine dollars a month plan from MINGLE. I sure hope I have a voice phone soon.

Date of experience: November 21, 2024

I applied to the assurance wireless free phone program. I was approved through the national verifier and was told it would take 7-10 days for an approval letter, and 7-10 days for the phone to come in. I waited for over a month, and still received no approval letter, and no phone. Every time I would call, they said my application was still pending. It started on October 10, 2024.

Date of experience: November 20, 2024

I was just transfereed back to t mobile while asking assurance multiple employees and management how it is possible to order a device from assurance only to receive a device with no working sim card which was also listed on the purchase receipt. It's obvious sabotage. The customer service is worse than I've ever seen and i wish i could take my number elsewhere, but even that is rigged. Straight form of bondage

Date of experience: November 18, 2024

In trying to help a friend replace her dead Assurance Wireless phone, I called their phone shop store 3 times. After long waits the recording would say to leave my name and number, they would call back. Never called back. I tried several times t9 buy a phone from their store online but could never get the form to complete. Subsequently got a message from my credit card that it was a "suspicious transaction" and was denied. No indication from Assurance that the card denied it.
Called their Customer Service number, explained the difficulty I was having, she said she would send a replacement phone and it would take 8 to 10 business days. After two weeks, no phone, I call Customer Service again. She "looks into it" (long wait online), comes back to say that "the back office denied it" but they never notified me of that!
This would be a zero stars review except that after I bought a phone on Amazon it was very easy to get it activated by Assurance.

Date of experience: October 14, 2024