Best in Animal Parks & Zoo

An hour ago

XA

Extremely disappointing product and even worse customer service. I purchased the Birdfy Feeder Bamboo directly from Birdfy’s official website because it was advertised as an outdoor bird feeder. After less than a year of normal outdoor use, the unit has severely deteriorated — the bamboo material is clearly not protected nor properly treated for outdoor conditions as one would expect. The feeder now looks damaged and weather-worn, which defeats its purpose. What’s worse is Birdfy’s complete lack of customer support. I have sent three separate emails to request warranty service, as their website states they offer warranty coverage. I have received no response whatsoever. It is unacceptable for a company to promote a warranty and then completely ignore customer claims. Birdfy's website promises a "60-Day Return Guarantee" and implies product quality, but they seem unwilling to stand behind their products or respond to legitimate concerns. Buyers beware — if you have any problems after purchase, you may be completely on your own. Very disappointing experience. I expected much better. Xavier Bello

4 days ago

Very friendly staff, each one of you made the trip a happy day, along with the sunny day but apart from that, lots of visitors, lots of space to keep walking around in circles but lack of animals to view. If there was a glimpse of an animal, lots of visitors would dash and crowd that area because overall, it was boring. It's ok if you are able to use the annual return pass but if not, it works out expensive. I can see most reviews are on the £3 parking charge too, this is pure greed. Couldn't get on my mobile data to work, lack of reception and couldn't connect to their wifi to pay via via QR code and pay machines not working in the lobby. The toilets are well overdue to be cleaned, extremely stinky and no loo roll, the improvement could start here at least.

Aug 22, 2024

The zoo itself is wonderful! The reason for the two stars is... 1. The entry price of $74 is criminal! I don't care how big and nice the zoo is! If I didn't already have a free pass, I would not pay the price! Give me a break! I feel sorry for families! 2. The panda exhibit was a big flop! There are two of them, and the view isn't great. The line was so big that it took forever to go through for 2 minutes of viewing. Such a disappointment! 3. If you have trouble with the heat and/or walking long distance, it can be very difficult because the benches are few and far between! Yes, there are busses, but more benches throughout the zoo are greatly needed!

Mar 31, 2025

RF

The purchase process was simple--from choosing a video and paying for it, then downloading it to a computer. We then installed it on a flashdrive for a new TV we had installed in our office fireplace. Easy-peasey!

Apr 4, 2025

NI

The zoo is a great place for young children to see, learn and interact with animals. There is ample space to run around and a variety of animals to see. We recently booked a birthday party, and it was a very easy and accommodating experience. The staff have communicated quickly and efficiently; and seem very flexible. We are very excited about our upcoming party!

Mar 26, 2025

TF

Only locals and people who can return benefit. Expensive for non local people. Adult £23.00 Child (aged 3 to 15) - Must be accompanied by an Adult £17.00 Children under 3 - Must be accompanied by an Adult FREE (No booking required) Full-time Student (valid NUS, University card or proof of age required) £19.50 Senior (60+) £19.50

Mar 16, 2025

OK

An African safari in this region is a fantastic adventure. Our driver arrived on time, and the clean, spacious vehicle made for a comfortable ride. Before entering the National Park, we had to purchase tickets via e-Citizen, which wasn’t included in the trip cost—our guide helped, but doing it in advance is recommended. Logging into e-Citizen without WiFi is also a good tip. The safari itself was thrilling, though bumpy, with incredible sightings of rhinos, hippos, buffalos, giraffes, ostriches, zebras, and even an injured lioness. Despite the fast pace, we captured amazing photos and enjoyed breathtaking scenery, making it an unforgettable experience.

Feb 9, 2025

BM

Safari Pete was fantastic. He found the right balance of education, entertainment and engagement. The children were enthralled, had fun and learned about the animals at the same time. It was for a sixth birthday party and he made the birthday boy feel special whilst including everyone at the party, including the parents. I would definitely recommend Safari Pete, his wide array of animals was impressive and he is a fun and genuine person who showed his love of animals throughout.

6 days ago

We recently returned from the most unforgettable safari, and it wouldn’t have been possible without Jordan Bennett. From the very beginning, we told her that having the best experience was really important to us, and she delivered on every level. She took care of everything, including our request for a private vehicle throughout the trip, which made a huge difference. Every moment felt personal, seamless, and incredibly special. Immigration clearance was quick and effortless, all arranged by Jordan, which made our arrival smooth and stress-free. Airport pickup and transfers were also perfectly coordinated and on time, setting the tone for an exceptional journey. Our itinerary included: • A relaxing start at The Saxon Boutique Hotel, Villas and Spa • Three nights at Victoria Falls River Lodge, the perfect introduction to safari life • Three nights at Wilderness DumaTau, peaceful and filled with amazing wildlife • Three nights at Wilderness Jao, absolutely stunning in both design and setting • We ended with three nights at Wilderness Mombo, the pinnacle of luxury and game viewing Every property Jordan selected was five-star, and every detail was thoughtfully planned. From flights to transfers to personalized touches at each lodge, everything was flawless. We’ve traveled extensively, but Jordan’s level of care and expertise is truly unmatched. She didn’t just plan a trip; she crafted a dream experience we’ll remember forever. If you are thinking about a safari, we can’t recommend her enough. We’re already excited to plan our next adventure with her.