Best in Airports & Parking

A minute ago

TW

Terrible Experience - Poor Communication and Unprofessional Service I had an extremely frustrating and disappointing experience at Greenway Self Park. My family and I were staying at the Kenzie Hotel and were directed by the hotel concierge to use this garage while we had dinner reservations at STK Steakhouse at 6:00 PM on 4/19. Upon arriving, I saw a board instructing drivers to scan a barcode and use the Greenway Park app. I followed the prompts and paid $45.46 for parking starting at 5:30 PM. However, after completing the payment, the app incorrectly issued my parking time as 7:30 PM instead. Meanwhile, cars were lining up behind me, honking, and I couldn’t back out of the line. To avoid being late, I took a ticket and proceeded to park. I immediately called the parking attendant to explain the situation. She told me I had 10 minutes to leave the garage or I would have to pay for the ticket, and she’d assist me at the ticket machine. While waiting, I went on the Greenway parking app and canceled the parking, but I was still charged the $45.46—no refund, no confirmation of cancellation, nothing. When I got to the machine, the attendant informed me I would have to dispute the app charge and still pay for the ticket as well. I explained that since I had to pay the ticket anyway, I’d rather just stay parked overnight. She told me I needed to exit the garage, come back around, and pull a new ticket—no flexibility, no compromise, no customer service. In total, I ended up paying three times: $45.46 through the app, $18.00, and another $60.00. That’s over $120 for a single evening of parking—completely unacceptable. This was a highly unprofessional and stressful experience. The system is confusing, the staff was unhelpful, and there was zero accountability. I would never recommend this garage to anyone. Avoid this place if you value your time and money

2 hours ago

SW

It was easy and fast.

An hour ago

TR

Easy, super convenient location. Staff were quick and friendly.

2 hours ago

MA

Quick pickup and dropoff and paid less then the actual airport.

4 hours ago

LH

Did not have to wait too long for the shuttles to/from the terminal.

6 hours ago

SG

Horrendous experience, we arrived and were told that we would need to wait 30 minutes, 25minutes later when we rang for a update we were told we needed to get a Uber and collect the car from the site due to a technical issue, the man on the phone was argumentative and very unprofessional, whilst we waiting for our U er 4 other families were told the same thing! £45 later when we got to the car park it was just a dark field with men who had no idea what they were doing, the other families had experienced slashed tyres, damaged cars and cars that had been driven without authorisation, we were told we would get the U er money back but now we are being told something else, the worst part was we wasted 2 hours in the cold at 1 am and didn’t get home until almost 4 am after a long flight, do not use this company

6 hours ago

WAY never sent me a confirmation so I couldn't park, then refused to refund the charge. They expected me to go down the rabbit whole of fixing their mistake on the day of my red eye flight. Overall, a great option if you like wasting your time and money.

2 hours ago

MA

Easy to get in and out.

12 hours ago

Parking was very close to where we were staying, great price and adequate spots. We did not have a code to get into the garage so had to enter the building it was attached to and ask someone to unlock the the door to the parking garage. I'm not sure how this would have worked outside of business hours

13 hours ago

HH

Nice guys , i did not had any trouble so far , going and return was done smoothly