Beware Sistema - silence & empty promises
I usually rate the quality of Sistema goods highly, but after recently contacting them about a disappointingly faulty drink bottle, I have been provided with the lowest possible customer service. I would like to warn other customers that their warranty is ultimately worthless as they do not follow through on feedback. They have shown complete disregard for the customer experience. I have contacted them several times over several months (starting mid Jan 2025) on multiple platforms (email, social media, web-form) with no reply. Finally, after I resubmitted the request again and advised that I would escalate via the ombudsman (late Mar 2025), I received a promise to send a replacement product. This did not eventuate, so I followed up again, to no reply again. I actually can't really believe a reputable international company could behave in such an unprofessional manner. There is no phone contact, and while my experience was eventually excused as a 'programme glitch which has since been rectified', the international consumer relations manager has yet to send me a tracking number for my product replacement. I'm seriously disappointed and would not trust their products or warranty again.
Date of experience: April 21, 2025